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Because managing your finances is one of the most important things you do, your
relationship with your financial institution needs to be a strong one. That is why
AAFCU has adopted five
Core Values to ensure that you, our member-owners, have the best possible experience
when dealing with your financial matters.
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Integrity |
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Having trust in your credit union is of paramount importance to us. The integrity
of a financial institution starts with accuracy and honesty. That is why we employ
a full-time internal auditor that reports to the Supervisory Committee, an independent
oversight committee. We are also regularly audited by the National Credit Union
Administration, a federal regulatory body. We report any findings as well as our
financial standing in the Annual Report, and we update our financial standing in each "Leading Edge" quarterly newsletter. |
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Service |
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Good service is a key component of our relationship with you. We aim to serve you
with friendly, knowledgeable, courteous, and efficient financial professionals at
every level of your interaction with the credit union. We employ a full-time Quality
Service Manager to constantly monitor our level of service and to address and resolve
any issues you may have. |
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Quality |
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We define quality as our membership finding lasting value in all their dealings
with AAFCU. Once the face-to-face interaction has concluded, how do the products
and services you receive perform over time? Are rates competitive? Do the features
of the deposit account, loan, investment, or insurance product fit your individual
needs? Do you continue to receive good service? We realize that positive answers
to these questions are what will keep you coming back to AAFCU.
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Innovation |
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Delivery of banking services has changed radically over the last decade, and continues
to change at a rapid pace. We are committed to bringing you the latest innovations
in banking technology to save you time and money. We also feel innovation goes beyond
mere technology. We pledge the technological innovation we bring to you will be
backed by this and our other core values.
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Outreach |
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We feel we have a responsibility to strengthen the communities in which we operate.
We continually strive to utilize our unique position in the community to offer financial
education to students of all ages, including our adult members. We teach these skills
with the intention that they will be used lifelong. A better educated community
is a stronger community, especially when it comes to financial matters. We also
remain committed to donating time and money to worthy local charities.
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