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AAFCU Visa® Gift Card Frequently Asked Questions
 
General
 
Making Purchases with your Gift Card
 
Gift Card Balance
 
Lost/Stolen
 
 
 
 
General
 
How does my AAFCU Visa Gift Card work?
 
Use your AAFCU Visa Gift card everywhere Visa debit cards are accepted, including retail stores, online merchants, and for mail and phone orders.
  • Your card looks like any Visa card, but it is a prepaid card.
  • Spending is limited to the amount of money placed on the card by the purchaser, less any fees or charges that have been assessed against the card.
  • Each time you use your card, the amount of the transaction is deducted from the balance on your card.
  • You cannot use your AAFCU Visa Gift Card at an ATM.
 
Is the AAFCU Visa Gift Card a credit card?
 
No. The AAFCU Visa Gift Card is a prepaid Visa card that carries a fixed cash amount determined by the giver at the time of purchase. Each time the gift recipient uses the card, the purchase amount is deducted from the available balance on the card.
 
How long can I use my AAFCU Visa Gift Card?
 
You can make purchases using your AAFCU Visa Gift Card until the value of the card has been depleted or until the expiration date shown on the card.
 
Will there be any fees for using the card?
 
There is no fee for using the card within 12 months of the purchase date. Starting on the 13th month, AAFCU will deduct from the balance of the card a monthly maintenance fee of $2.50. See the Terms and Conditions for additional details and information on other fees.
 
Does the AAFCU Visa Gift Card have an expiration date?
 
Yes. A “good thru” date is indicated on the front of the card. See the Terms and Conditions for more information on the fees that apply.
 
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Making Purchases with your Gift Card
 
Where can the AAFCU Visa Gift Card be used?
 
The AAFCU Visa Gift Card can be used everywhere Visa debit cards are accepted. The AAFCU Visa Gift Card cannot be used at ATMs or to obtain a cash advance.
 
How can I purchase an item that costs more than the balance on my AAFCU Visa Gift Card?
 
Follow these steps when paying for a purchase using your AAFCU Visa Gift Card and a second payment method:
  1. Let the merchant know in advance that you will be using two methods of payment.
  2. Present the card and state the specific amount to be deducted.
  3. Pay the difference with a second method of payment - cash, check, or credit/debit card.
 
It is important to keep track of your remaining card balance so you know the funds that you have available
 
Can I use my AAFCU Visa Gift Card at gas stations?
 
Yes, but give your card to the station attendant and state exactly how much gas you want to purchase instead of swiping your card at the pump.
 
Can I use my AAFCU Visa Gift Card at restaurants and hotels?
 
Yes, but be aware that many restaurants, hotels and other merchants may add an automatic tip or other anticipated service charge to the purchase amount when authorizing card purchases. If your bill, plus the estimated tip or additional charge, exceeds the balance of your AAFCU Visa Gift Card, the transaction may be declined. If this happens, ask the merchant to deduct a specific amount from the card and use another method of payment for the balance or tip.
 
Can I use my AAFCU Visa Gift Card for online and phone purchases?
 
Yes, but be sure to activate the card first by clicking here. When you make online or phone purchases be sure to use the same name, address, and phone number you used when you activated your card. Otherwise, your transaction may be declined.
 
What should I do if my AAFCU Visa Gift Card purchase is declined?
 
Make sure there are sufficient funds on your AAFCU Visa Gift Card before making a purchase. You can check the balance of your Gift Card by clicking here.  If your transaction was declined, even if there were sufficient funds on your card, then phone the number on the back of your card
 
What if I need to return an item that I purchased with my AAFCU Visa Gift Card?
 
You may need to present your AAFCU Visa Gift Card at the time of a merchandise return. If the merchant's return policy allows, the merchant will credit the amount of the purchase back onto your Gift Card. Remember to save your receipts and the Gift Card even after you have spent all the funds, in case there are any merchandise returns.
 
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Gift Card Balance
 
Is there a limit as to how much value the AAFCU Visa Gift Card can have?
 
Yes. The initial minimum value an AAFCU Visa Gift Card purchased online at www.AAFCU.com or at an AAFCU branch location can have is $20. The maximum value is $500.*
 
Can I reload (add more money to) my AAFCU Visa Gift Card?
 
No, the card cannot be reloaded.
 
Can the card have a negative balance?
 
You are required to know the available Gift Card balance. A merchant cannot authorize a payment for more funds than are available on the Gift Card.
 
What should I do with my AAFCU Visa Gift Card once the value is depleted?
 
Keep your card, even after the balance is depleted, in case you need to return any purchased items. You may be asked to present the card when returning items purchased with the card.
 
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Lost/Stolen
 
What should I do if my AAFCU Visa Gift Card is lost or stolen?
 
Report lost or stolen cards immediately by phoning the number on the back of your card. You will need to have the card number to cancel the card and have a replacement card issued. You will have to pay a fee of $4 for this service. Keep a record of your AAFCU Visa Gift Card number in a safe place, separate from the card.
 
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