YOU ARE A PERSON, NOT A NUMBER
After we convert to our new core operating system on March 22, you will no longer access your account(s) using your member number(s). Instead, each of your accounts will have a unique account number.
You may wonder how this change affects how you access your account(s) in a branch, over the phone, and through online and mobile banking.
Let's explore these below.
ACCESSING YOUR ACCOUNT IN A BRANCH
When you come into a branch, we will no longer ask you for your member number. Instead, we will ask for your name and to see a photo ID.
If each account now has a new, unique account number, what happens if I don't know my account number(s) when I come into a branch?
No need to worry if you don't know your new account number(s). Our staff can still conduct your transactions after they have seen your ID and verified your identity. We may ask for clarification about which account you will be transacting on if you have multiple accounts in the same account category. For example, if you have a regular checking account, a trust checking account, and a business checking account, we may ask you to clarify which checking account we will be conducting business on that day.
ACCESSING YOUR ACCOUNT OVER THE PHONE
When you call our contact center, we will no longer ask you for your member number. Instead, we ask for your name and then a series of validation questions to verify your identity. You do not need to know your new account number(s). Once we have verified your identity, we can look those up for you, but we may ask for clarification about the account you will be transacting on if you have multiple accounts in the same account category.
ACCESSING YOUR ACCOUNT THROUGH ONLINE AND MOBILE BANKING
There will be no change in how you access your account(s) online. For members already registered for online and mobile banking, your Login ID and Password will remain the same.
The following sections are to help you understand the change from using a member number and account type to identify your account(s), to using unique account numbers for each account. In the example below, John Smith currently uses his member number (100000) along with an account type ( i.e. S1, S8, L32, I2) to identify the account on which he would like to transact.
After our core conversion, each of John's accounts will have its own unique account number as shown in the far-right column in the table below.
John's new account numbers appear to follow a similar format except for his checking account. After the core conversion, John's checking account number is the MICR number printed on the bottom of his checks – 888000111.
WHAT IS A MICR NUMBER?
A MICR (magnetic ink character recognition) line refers to the line of numbers appearing at the bottom of a check. The MICR number is the 10-digit account number listed on the bottom of your checks.
WHAT DOES A MICR NUMBER HAVE TO DO WITH MY CHECKING ACCOUNT NUMBER?
After our core conversion is complete on March 22, all checking account numbers will change to match the MICR number that currently appears on the bottom of your checks. Simply put, your checking account number and MICR number are one in the same.
If you do not use checks, you can locate your new checking account number(s) by logging into online or mobile banking after 9:00 am (MDT) on March 22, and looking at your checking account tile(s). On the checking account tile you will see your account name, account number, and available account balance.
See the numbers circled on the account tile below to help you locate your new checking account number(s):