Are my accounts still secure?
Yes. AAFCU has taken every precaution to ensure the security of all member information, account information, and member records through the new core operating system implementation process.
How can I be sure that my account information will be correct in the new operating system?
We have worked within our new core operating system in a test environment for many months. Your data has been verified, balanced, tested, and reviewed to ensure accuracy.
Will my monthly statements remain the same?
In March, members will receive two (2) statements. The first statement will reflect transaction activity from March l - March 19, but will not include any dividend information. The second statement will show transactions from March 20 - March 31, and will include dividend information.
The second statement in March will look different with an updated format. The new statement format will show information for all accounts on which the member is the primary owner. Members who previously received multiple account statements will now only receive one consolidated statement.
Business accounts with an EIN (tax ID number) will continue receiving a separate monthly business account statement.
What can I do to prepare for the core system conversion?
The process should be seamless; much of the work will happen behind the scenes. Schedule any online bill payments before 3:00 pm (MDT) on Friday, March 19. Schedule any online transfers to external accounts before March 19. External transfers scheduled on March 19, will not process until Monday, March 22.
During the weekend of the conversion, many services will be unavailable from the time we close on Friday, until we re-open for business on Monday, March 22. If you need to make any large purchases or require access to amounts greater than our offline debit card and ATM limits between March 19 - 22, we recommend you plan ahead for these financial matters, or make the necessary withdrawals prior to 3:00 pm (MDT) on Friday, March 19.
As a reminder, you will not be able to check your account balances between 3:00 pm (MDT) on Friday, March 19, and 9:00 am (MDT) on Monday, March 22.
Can I still use the checks I have for my checking account?
Yes. Your checks are still valid and have the correct account number printed on them.
Will my online banking Login ID and Password stay the same?
Yes. There will be no change to how you access your account through online or mobile banking.
Will things look the same when I log into online banking?
When you log into online banking you will still see your account tiles on the HOME screen, but there are a few slight changes to the information displayed.
With our current system, account tiles display a product name with a truncated account number/product type, available balance, and current balance.
After March 22, each account tile will display the product name, available balance, and full account number for that account.
While your accounts will continue to function the same as before, some product names will change slightly in our new core operating system.
Will the change in account numbers impact my online Bill Pay payments?
No. The change in account numbers will not impact your online Bill Pay payments.
Will the change to the checking account number(s) impact my existing ACH (automatic clearing house) payments or incoming direct deposits?
No. Your existing direct deposits and/or authorized payments will continue to process without interruption.
After the core conversion is complete on March 22, you will use your new account number(s) to set up any new ACH payments or direct deposits.
Will my automated payments still go through on Friday, March 19?
Yes. ACH payments which would have shown as pending in your transaction history in online or mobile banking between Saturday, March 20 and Thursday, March 25, will be posted on Friday, March 19. As a result, any incoming direct deposit funds will be made available to you early. Additionally, some ACH payments scheduled to be withdrawn between Saturday, March 20 and Tuesday, March 23, will be withdrawn on Friday, March 19.
Will my paycheck/direct deposit be accepted on Friday, March 19? Will I need to notify my employer?
Yes. Your paycheck/direct deposit will still be accepted. No. There is no need to contact your employer.
Will I be able to use my debit card during the conversion weekend?
Yes. You can still use your debit card during the conversion weekend, but from 3:00 pm (MDT) on Friday, March 19, through 9:00 am (MDT) Monday, March 22, the following offline limit applies: $5,000 total for debit card purchases.
Will I be able to use my ATM card during the conversion weekend?
Yes. You can still use your ATM card during the conversion weekend, but from 3:00 pm (MDT) on Friday, March 19, through 9:00 am (MDT) Monday, March 22, the following offline limit applies: $1,000 total for ATM withdrawals.
If I lose my debit card during the conversion weekend, what do l do?
If you need to report a lost or stolen debit card between Friday, March 19, at 3:00 pm (MDT) and Monday, March 22, at 9:00 am (MDT), call 800.528.2273. International cardholders should call 812.647.9794.
Will I be able to log into my online banking account to check my balances?
No. Online and mobile banking will be unavailable from 3:00 pm (MDT) on Friday, March 19, until we re-open at 9:00 am (MDT) on Monday, March 22.
Will I be able to remotely deposit a check through mobile banking during conversion weekend?
No. Mobile banking and remote check deposit will not be available from 3:00 pm (MDT) on Friday, March 19, through 9:00 am (MDT) on Monday, March 22.
Will my loan payment(s) be processed on Friday, March 19?
All loan payments set up to automatically process on Friday, March 19, will process as regularly scheduled.
Will online transfers between accounts be available during conversion weekend?
No. Online banking transfers will not be available from 3:00 pm (MDT) on Friday, March 19, through 9:00 am (MDT) on Monday, March 22.
Will I have to re-establish my external online banking transfers?
No. You will not have to re-establish your external transfers in online banking.
Will my transaction history prior to the conversion be available after the conversion in online banking?
Yes. Your transaction history will still be available in online banking; however, the information displayed may look different. See the examples below:
If I put something in the night deposit box after 3:00 pm (MDT) on Friday, March 19, when will it be processed?
Deposits placed in a night deposit box after 3:00 pm (MDT) on Friday, March 19, will not be processed until Monday, March 22.
If I need to do a wire transfer, what time do I need to submit my request by on Friday, March 19?
Domestic wire transfer requests must be received by 1:00 pm (MDT) and international wire transfer requests must be received by 11:00 am (MDT) on Friday, March 19, for same day processing.
Will I be able to access aafcu.com?
Yes. You will still be able to access our website, but you will not be able to access online banking.
If I do a Shared Branching transaction at another credit union, will I have to use my new account number(s)?
Yes, beginning March 22, AAFCU members who use the CO-OP Shared Branch network will be required to use their new account number(s) to transact on their account(s). Member numbers are no longer used to identify AAFCU member accounts.
Will I need to re-enroll in Voice Banking after the core conversion on March 22?
To use voice banking on or after March 22, you will have to re-enroll in Voice Banking using your new account number(s).
Which account number do I use to enroll in Voice Banking?
You can use any of your full account numbers to enroll in voice banking. After you are enrolled, you will have access to all accounts on which you are the primary tax owner.
How do I find my new account number(s)?
The easiest way to locate your new account numbers is to login to online or mobile banking and review the account tiles on the Home screen. Each account tile will list the product name and full account number. If you do not utilize our online banking system and need assistance obtaining your new account number information, please call us contact us at 719.593.8600 or 800.223.1983, and a member service representative will be happy to assist you.
Can a joint owner self-enroll in Voice Banking?
If a member is only a joint on an account and does not have any accounts on which they are the primary tax owner, the member will not be able to self-enroll or create a Voice Banking login.
Why does Voice Banking not list all of my accounts?
Voice banking only allows you to inquire and transact on accounts on which you are the primary tax owner. To transact on accounts you have access to, but are not the primary tax owner, please use online or mobile banking or call us at 719.593.8600 or 800.223.1983.