All times below are Mountain Daylight Time (MDT).
The core conversion process should be fairly seamless and much of the work will happen behind the scenes.
However, during conversion weekend, many services will be unavailable from the time we close on Friday, until we re-open for business on Monday, March 22.
All branch locations and the contact center will close at 3:00 pm on Friday, March 19, and will not re-open until 9:00 am on Monday, March 22.
During this time, members will also not have access to:
Online and Mobile Banking
Remote Check Deposit
Online Bill Pay
and Voice Banking.
The best way to prepare for the upcoming core conversion is to plan ahead.
Schedule any online bill payments before 3:00 pm on Friday, March 19.
Schedule any online transfers to external accounts before March 19. External transfers scheduled on March 19, will not process until Monday, March 22.
Debit and ATM cards will be at offline limits between 3:00 pm on Friday, March 19 and 9:00 am on Monday, March 22.
$5,000 total for debit card purchases
$1,000 total for ATM withdrawals.
If you need to make any large purchases or require access to amounts greater than our offline debit card and ATM limits between March 19 - 22, we recommend you plan ahead for these financial matters, or make the necessary withdrawals prior to 3:00 pm on Friday, March 19.
Check your account balances before 3:00 pm on Friday March, 19, if you need access to account balance information. You will not be able to check your account balances between 3:00 pm on Friday, March 19, and 9:00 am on Monday, March 22.