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Routing Number: 307070021

Voice Banking

Voice Banking Re-Enrollment Instructions

Members who currently use our Voice Banking system will be required to re-enroll on, or after, March 22, 2021.

Before attempting to re-enroll in Voice Banking, you will need the full account number for the account you wish to access.  The best way to locate your new account number(s) is to login to online or mobile banking and review the account tiles on the Home screen.  Each account tile will list the product name and full account number. 

New Account Number Information

If you do not utilize our online banking system and need assistance obtaining your new account number information, please call us at 719.593.8600 or 800.223.1983, and a member service representative will be happy to assist you.

To Re-Enroll in Voice Banking

1. Call 719.593.8600 or 800.223.1983 

2. Select Option 2 to utilize the Voice Banking System 

3. Next, select Option 1 for Account Information and Funds Transfer.

4. Next, select the type of account you wish to use to log into:

  • Option 1 - Checking or Money Market

  • Option 2 - Savings

  • Option 3 - Loan Account

  • Option 4 - Certificate or IRA 

5. After selecting the type of account, you will enter the full account number for the account selected followed by the pound key. 

6. Next, you will hear the prompt: “Our records indicate this is your first time calling. Please enter the last 4 digits of your social security number followed by the pound key." 

7. Once your account is validated, you will be prompted to create a new security code with a minimum length of 6 digits and a maximum length of 15 digits, followed by the pound key.


Frequently Asked Questions

Will I need to re-enroll in Voice Banking after the core conversion on March 22?

To use voice banking on or after March 22, you will have to re-enroll in Voice Banking using your new account number(s).

 

Which account number do I use to enroll in Voice Banking?

You can use any of your full account numbers to enroll in Voice Banking. After you are enrolled, you will have access to all accounts on which you are the primary tax owner.

 

How do I find my new account number(s)?

The easiest way to locate your new account numbers is to login to online or mobile banking and review the account tiles on the Home screen. Each account tile will list the product name and full account number. If you do not utilize our online banking system and need assistance obtaining your new account number information, please call us contact us at 719.593.8600 or 800.223.1983, and a member service representative will be happy to assist you.  

 

Can a joint owner self-enroll in Voice Banking?

If a member is only a joint on an account and does not have any accounts on which they are the primary tax owner, the member will not be able to self-enroll or create a Voice Banking login.

 

Why does Voice Banking not list all of my accounts?

Voice banking only allows you to inquire and transact on accounts on which you are the primary tax owner. To transact on accounts you have access to, but are not the primary tax owner, please use online or mobile banking or call us at 719.593.8600 or 800.223.1983.