Contact Us
Contact Member Service
Mailing Address
Air Academy Federal Credit Union
P.O. Box 62910
Colorado Springs, CO 80962-2910
Phone
719.593.8600 or 800.223.1983
Contactus@aafcu.com
Email Us
This form is for general inquires only.
Please do not include information such as, account numbers, PIN numbers, Social Security Numbers, or other sensitive information.
You will receive a response within 1 business day.
For account specific questions, login to your account through our online and mobile banking and send us a secure message. This feature is located on the left side navigation bar within online and mobile banking.
For immediate assistance, please call 719.593.8600 or 800.223.1983.
Have a complaint?
Debit Card Service Numbers
Please call as soon as possible to report a lost or stolen debit card, to dispute a charge, or to report fraud.
Report Card as Lost or Stolen
719.593.8600 or 800.223.1983
After Business Hours - 800.528.2273
International Cardholders - 812.647.9794
Report Fraud
719.593.8600 or 800.223.1983
After Business Hours - 877.230.3179
Change PIN
719.593.8600 or 800.223.1983
After Business Hours - 877.267.6914
International Cardholder - 859.488.4134
Dispute a Charge
719.593.8600 or 800.223.1983
After Business Hours - 800.808.6402
Credit Card Service Numbers
Please call as soon as possible to report a lost or stolen credit card.
Report Card as Lost or Stolen
Cardmember Service
For questions about your account or to report a Lost or Stolen Credit Card, call
24-Hour Cardmember Service at 800.558.3424.
Please note: Lost or stolen credit cards cannot be reported on aafcu.com.
Technical Support
For questions about your internet browser configuration, or technical support for the Online Account Access website, call 877.334.0460.
The creditor and issuer of these Credit Cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc.
Debit Mastercard® Fraud Protection
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We've partnered with our debit card processor to provide 24/7 monitoring for unusual or abnormal activity on your Debit Mastercard.
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If unusual activity is suspected, a text message or automated phone call is placed to resolve the issue.
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Your response to the text or phone call to confirm the transactions are valid results in the alert being cleared and you can use your debit card again.
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Your response to the text or phone call to confirm the transactions are fraudulent results in the card being blocked, stopping any further fraudulent transactions.
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Feel free to contact us at 800.223.1983 to verify the validity of any alert you receive about your Debit Mastercard.
Business Debit Mastercard Disputes
In the event you have an unauthorized transaction on your Business Debit Mastercard, call us as soon as possible to dispute a charge at 719.593.8600 or 800.223.1983.
After Business Hours - 800.808.6402
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